Why am I often logged out of my account?

Passwords are automatically reset whenever a fourth new IP range is used to access your account. This is done to deter account exploitation.

If you work from multiple locations or computers, be sure to check the "Remember Me" button (and don't click logout) and the website will keep you automatically logged in and bypass the IP check. Note: Cookies must be enabled in your browser for this feature.

If this didn't answer your question, you can return to the help center directory to try again or use the search function to look for a better answer.

If you need further assistance, contact us online or call 1-800-353-6798.
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