Order placed at wrong rate

If you placed an order at the general rate, but you are an AP member or college bookstore and should receive a discounted price, you can update your order.

To update or change your order, please find your order via one of the forms below.

If your order has not been processed, you will be able to update your order to change your customer type on the right side of the form to college bookstore or member. You can do so by clicking the "Edit Order" button on your invoice and update your order information as necessary.

If your order has been processed, please contact our Help Center via the link at the bottom of the page for further assistance.

We value your privacy and security, so we will only display your order if you provide two pieces of identifying data and we will never display your credit card number.

Choose one of the forms below to find your order:

1. Search by Invoice Number and Zip

Invoice No.: (e.g. APB-00123456)

Billing or Shipping Zip:


2. Search by Invoice Number and Email Address

Invoice No.: (e.g. APB-00123456)

Email Address:


3. Search by Your Purchase Order and Zip

Your Purchase Order: (The purchase order you entered on our order form with your order.)

Billing or Shipping Zip:


4. Search by Your Purchase Order and Email Address

Your Purchase Order: (The purchase order you entered on our order form with your order.)

Email Address:

If you should have received a promotional discount, such as 20 percent off for signing up for automatic renewal or a discount for members of a partner professional organization, and the discount does not appear on your invoice, please contact us for assistance. You can find an email form and phone number below to reach our customer service team.

If this didn't answer your question, you can return to the help center directory to try again or use the search function to look for a better answer.

If you need further assistance, contact us online or call 1-800-353-6798.
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