Credit card auto-renewals

If you set up your site license account to keep a credit card on file and get the lowest available rate for your subscription and now you need to cancel or update your information, please contact our customer support team via the form below.

If you would like to find out when your account will automatically renew next, go to your account home page and click "manage my account." You will see your account expiration date there. We attempt to auto renew your account one month prior to your expiration date so you'll have time to renew your account manually in case your credit card has expired or has changed and the renewal cannot be processed.

We also send out email reminders a week prior to your auto renewal date to remind you of the upcoming renewal.

If this didn't answer your question, you can return to the help center directory to try again or use the search function to look for a better answer.

If you need further assistance, contact us online or call 1-800-353-6798.

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